This policy explains what information we collect, how we use it, and the rights you have over your personal data.
Last updated: 24 April 2026
Recreative Solutions (Private) Limited is a travel agency based in Colombo, Sri Lanka, licensed by the Sri Lanka Tourism Development Authority under registration number TA/2024/0284. In this policy, "we," "us," and "our" refer to Recreative Solutions, and "you" refers to anyone who visits our website or uses our services.
We only collect information that helps us plan your trip, process your visa, or respond to your enquiries. This includes:
We use your information to:
We share your information only with the partners needed to deliver your booking. These include hotels, transport providers, tour guides, embassies, visa processing centres, and payment gateways. We never sell your data, and we never share it with anyone outside these purposes without your consent.
We may also disclose information where required by law, such as responding to a lawful request from a government authority or court.
Your data is stored on secure servers and, for visa applications, on password-protected systems accessible only to authorised staff. We use encrypted connections (HTTPS) across our website and keep physical document copies in locked storage until they are no longer needed.
We keep booking and visa records for up to seven years to meet tax and regulatory requirements. Enquiries that do not lead to a booking are deleted after twelve months. You can ask us to delete your data sooner where the law permits.
You have the right to:
To exercise any of these rights, email us at contact@recreative.lk and we will respond within 30 days.
Our website uses cookies and similar technologies to remember your preferences and understand how our site is used. For full details, see our Cookie Policy.
Our website may link to third-party websites such as hotel booking partners or social media platforms. We are not responsible for the privacy practices of those sites, and we recommend reviewing their own policies before sharing any information.
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal data, please contact us and we will delete it.
We may update this policy from time to time to reflect changes in the law or our services. When we do, we will update the date at the top of this page. Significant changes will be communicated by email to customers with active bookings.
If you have any questions about this privacy policy or the data we hold about you, please get in touch: